Privacy Policy for 22rickycasino.one

Last updated: 20.02.2026

This Privacy Policy explains how 22rickycasino.one (“we”, “us”, “our”, or the “Casino”) collects, uses, discloses and protects your personal data when you visit or use our website 22rickycasino.one (the “Website”) and our online gambling services (the “Services”).

We act as a data controller in respect of your personal data. This means we determine the purposes and means of the processing of your personal data and are responsible for complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable, and relevant privacy and gambling regulations in Australia.

By registering an account with us, using our Services, or otherwise providing personal data to us, you acknowledge that:

We must process certain personal data to provide regulated gambling services and to comply with anti-money laundering and counter-terrorist financing (AML/CFT), responsible gambling, and other legal obligations; and
Registering an account and using our Services constitutes your consent to the collection, use and disclosure of your personal data in accordance with this Privacy Policy, to the extent such consent is required by law.

If you have any questions, you can contact us at: [email protected].

Information We Collect

We may collect and process the following categories of personal data about you:

1. Identification and Contact Details

Full name
Date of birth and age
Residential address and country of residence
Email address
Telephone number
Username and account ID
Copies of identification documents (passport, ID card, driver’s licence)
Selfie photographs or video identification (where required for verification)

2. Account and Transaction Information

Account registration details and profile information
Account balance, deposits and withdrawals
Betting history, game activity and win/loss records
Payment method details (e.g., partially masked card details, bank account identifiers, payment wallet identifiers)
Transaction timestamps, amounts, currencies and payment confirmations

3. Correspondence and Communication

Records of your communications with us (emails, live chat, support tickets, SMS, voice recordings where applicable)
Customer service notes and internal correspondence relating to your account
Responses to surveys, promotions or feedback forms

4. Technical and Usage Data

IP address and approximate geolocation derived from it
Device information (device type, operating system, browser type and version, language settings)
Access logs and activity logs (login times, session duration, pages visited, clicks, game selections)
Information collected through cookies and similar technologies (see “Cookie Policy” below)

5. Verification and Compliance Information (KYC/AML)

Proof of identity and proof of address documents
Source of funds and source of wealth information (e.g., payslips, bank statements, employment details, business ownership information)
Records of checks made against sanction lists, PEP lists, or other risk databases (where applicable)
Self-exclusion records, responsible gambling information and imposed limits

6. Marketing and Preference Data

Preferences regarding marketing communication and channels
Records of your interactions with marketing campaigns and promotions
Information about your interests and preferences inferred from your use of the Services (where permitted by law)

We generally do not seek to collect special categories of data (such as health or religious beliefs). Should such information arise in the context of responsible gambling interactions (for example, you disclose a gambling-related harm or medical concern), we will handle it with heightened confidentiality and in accordance with applicable law.

How We Use Your Information

We process your personal data for the following purposes and legal bases:

1. Provision of Gambling Services

To create, manage and maintain your player account
To verify your identity and age
To process bets, games, deposits, withdrawals and payouts
To manage your participation in tournaments, bonuses and loyalty programs

Legal basis: Performance of a contract and compliance with legal obligations.

2. Customer Support and Communication

To respond to your queries, complaints and requests
To provide technical support and service updates
To communicate changes to our terms, policies or Services

Legal basis: Performance of a contract and our legitimate interests in ensuring service quality.

3. Legal, Regulatory and AML/CFT Compliance

To comply with AML/CFT, sanctions and other regulatory requirements
To conduct KYC checks and ongoing monitoring
To prevent, detect and investigate money laundering, terrorism financing and other criminal activity
To maintain mandatory records for regulatory and tax purposes

Legal basis: Compliance with legal obligations and performance of tasks carried out in the public interest (where applicable).

4. Fraud Prevention and Security

To verify access and authenticate users
To detect and prevent fraud, account misuse, bonus abuse, and security incidents
To conduct risk assessments and security analysis

Legal basis: Our legitimate interests in protecting our business, users and the integrity of the gambling services, and compliance with legal obligations.

5. Responsible Gambling

To detect and manage signs of problem gambling
To implement self-exclusion, cooling-off periods, limits and other responsible gambling tools
To contact you where there are indications of harm, in accordance with local regulations

Legal basis: Compliance with legal obligations and our legitimate interests in promoting responsible gambling.

6. Analytics, Reporting and Research

To analyse website usage and player behaviour
To improve our Services, user experience and product offerings
To generate aggregated, anonymised statistics and business reports

Legal basis: Our legitimate interests in improving and optimising our Services.

7. Marketing and Promotions

To send you promotional offers, news, bonuses and tailored campaigns (where permitted)
To personalise marketing based on your preferences and usage (where allowed by law)

Legal basis: Your consent (where required) or our legitimate interests in promoting our Services, always respecting your right to opt-out.

Marketing Communication

We may use your contact details (such as email address and phone number) to send you:

News about our games, tournaments and features
Promotions, bonuses, special offers and loyalty rewards
Surveys and feedback requests

You can manage your marketing preferences at any time by:

Using the “unsubscribe” link in marketing emails;
Adjusting your account settings (where available); or
Contacting us at [email protected].

If you opt-out of marketing, we may still send you service-related messages (for example, about your account, transactions, or important legal and security information).

Obtaining Personal Information

We collect personal data:

Directly from you, when you:
- Register an account and complete forms on the Website
- Make deposits or withdrawals
- Contact our support team or interact via live chat or email
- Participate in promotions, surveys or competitions
Automatically, when you:
- Access and use the Website (cookies, technical logs, and similar technologies)
From third parties, including:
- Payment service providers and banks
- Identity verification and KYC/AML service providers
- Fraud prevention agencies and risk management platforms
- Marketing and analytics partners (where lawful)
- Publicly available sources and sanction/PEP lists (where required for compliance)

Data Recipients

Access to your personal data within our organisation is restricted to personnel who need it for legitimate business or legal purposes, including:

Customer support and operations staff
Payments and finance departments
Compliance, risk and AML teams
IT, security and technical teams
Marketing and customer relationship management teams
Senior management and audit/internal control functions

All such personnel are subject to confidentiality obligations and trained in data protection and responsible handling of player data.

Releasing Data to Third Parties

We may share your personal data with selected third parties under strict contractual terms, including:

Payment service providers and banks: To process deposits, withdrawals and payments, and to perform fraud checks.
Game providers and platform partners: To enable access to games, tournaments and related services.
Identity verification, AML and fraud prevention services: To verify your identity, assess risk and meet regulatory requirements.
IT and hosting providers: To host and maintain our systems, infrastructure and backup services.
Analytics and marketing partners: To support analytics, campaign management and communications, subject to your preferences.
Professional advisers: Such as lawyers, auditors and consultants, where necessary for legal or business purposes.

We may also disclose your personal data:

To regulators, law enforcement, courts or other public authorities, where required by law, regulation, court order or lawful request;
To comply with gambling regulatory obligations in relevant jurisdictions;
In connection with a business transaction, such as a merger, acquisition, restructuring or sale of assets, in which case personal data may be transferred subject to appropriate safeguards.

We do not sell your personal data to third parties.

Where personal data is transferred outside of the European Economic Area (EEA) or other regions with data transfer restrictions, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, regulatory and accounting requirements.

In particular:

Personal data relevant to AML/CFT and transactional records is typically retained for at least 5 years after the end of your relationship with us or the date of the last transaction, in line with common AML obligations.
Records related to disputes, investigations, self-exclusion and responsible gambling may be retained for longer where required by law or necessary to protect our legal rights.

After the applicable retention periods expire, we will:

Securely delete or anonymise your personal data so that it can no longer be linked to you; or
Where deletion is not immediately possible (for example, due to technical constraints), securely store the data and isolate it from further processing until deletion is feasible.

Subject to the above legal requirements, you have the right to request erasure of your personal data once the mandatory retention period has ended.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including:

Secure account access with unique ID and password;
Encryption of data in transit using industry-standard protocols (e.g., TLS/SSL);
Firewalls, intrusion detection and other network security controls;
Access controls and role-based permissions limiting staff access to necessary data;
Regular security assessments, monitoring and logging of system activity;
Secure data backup, storage and disaster recovery processes;
Staff training on data protection, confidentiality and AML/Responsible Gambling obligations.

While we strive to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity carried out under your account. If you believe your account has been compromised, you should contact us immediately at [email protected].

Your Rights & Contacting Us

Depending on your location and applicable law (including GDPR), you may have the following rights in relation to your personal data:

Right of access – to obtain confirmation whether we process your data and to receive a copy of your personal data.
Right to rectification – to have inaccurate or incomplete personal data corrected.
Right to erasure – to request deletion of your personal data, subject to legal retention obligations (including the 5‑year AML retention).
Right to restriction of processing – to request that we limit the processing of your personal data in certain circumstances.
Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.
Right to object – to object to processing based on our legitimate interests, including direct marketing.
Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time, without affecting prior lawful processing.

To exercise any of these rights or to make an enquiry or complaint about how we handle your data, please contact us at:

Email: [email protected]

We will respond to your request in accordance with applicable law and may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with a competent data protection supervisory authority. In the EU, this may be the authority in your usual place of residence, workplace or place of the alleged infringement. In Australia, you may contact the Office of the Australian Information Commissioner (OAIC).

Our Website uses cookies and similar technologies to improve your experience, operate the Services and support analytics and marketing. Cookies are small text files stored on your device when you access the Website.

We use the following categories of cookies:

1. Essential (Strictly Necessary) Cookies

These cookies are required for the Website and Services to function properly and cannot be switched off in our systems. They are usually set in response to actions you take, such as:

Logging in to your account
Managing your session and security
Enabling core site functionality and navigation

Without these cookies, our Services may not operate correctly.

2. Functional Cookies

These cookies enable the Website to provide enhanced functionality and personalisation, such as:

Remembering your preferences and settings
Saving language or region choices
Improving user experience and interface features

If you disable these cookies, some or all of these functions may not work correctly.

3. Analytics and Advertising Cookies

These cookies collect information about how visitors use the Website, and may be used to:

Analyse traffic, performance and usage patterns
Help us understand which pages and games are popular
Deliver relevant advertising and promotions, including on third-party websites (where permitted)
Limit how often you see an advertisement and measure campaign effectiveness

Where required by law, we will ask for your consent before placing analytics or advertising cookies on your device. You can manage your cookie preferences via:

Your browser settings (blocking or deleting cookies); and/or
Any cookie management tool made available on the Website.

Please note that blocking certain cookies may impact your ability to access or fully use our Services.

We may update this Privacy Policy from time to time to reflect changes in law, regulation or our practices. The updated version will be posted on 22rickycasino.one with a revised “Last updated” date. We encourage you to review this Policy periodically.